EL-MOTE Data Logger Support

If you’re having trouble accessing these tabs to change location or user settings, please try reducing the zoom level on your browser. This can be done by using Ctrl – or Ctrl & mouse wheel. On mobile devices these may be inaccessible due to screen size.

Yes, see this Network Requirements and Settings document.

Yes, see this EL-MOTE Troubleshooting Guide.

Hold down the button on the front of the MOTE for two seconds and it will beep once. Keep the button pressed until the MOTE beeps again then release the button. This will force a connection and transmission.

To Reset a MOTE device you will have to unscrew the back and remove it to expose the battery bay of the device. Then you will need a paperclip or a pen to press the black reset button located centrally within the compartment. One press and release of this button will reset the device, this is confirmed by a two beep signal once the button has been released. The device will retain all settings but will lose any data that had not been transferred to the EasyLog™ Cloud. It will continue to be connected to the account it was set-up with and will simply start a new recording session.

If necessary, a full factory reset can also be performed by holding the button for 10 seconds until you hear a two beep signal that repeats until the reset button is released. Doing this will return the device to the factory state, deleting all settings and clearing any remaining data. The device will no longer be connected to any network or EasyLog™ Cloud account. IT IS RECOMMENDED THAT YOU ARCHIVE THE DEVICE ON YOUR EASYLOG™CLOUD DEVICES PAGE BEFORE UNDERTAKING A FACTORY RESET.

The device will remain on permanently unless the battery runs out.

You can try any or all of these steps to help with this problem

1) Check that the password being entered is correct.

2) Check if 802.11b is enabled on the access point or router.

3) Ensure MAC filtering is not switched on in the access point or router. If it is switched on, only known devices will be able to connect to your router.

4) Check that your network has an internet connection.

5) Check that the device is in range of the router.

6) Check to see if the router has the latest firmware.

7) If the access point or router has WEP Encryption ensure that the HEX key is being entered rather than the password. You can find the HEX key in the internal settings of your access point or router. Alternatively, search the web for resources to help convert your password to a HEX key.

8) Check that DHCP service is running. This allows the device to be allocated an IP Address. Normally, the DHCP service runs in either your router or on a network server. Make sure that the configured DHCP IP address range allows the addition of new devices; if not, then extend the range.

9) If your wireless network uses WPA Enterprise, make sure that the correct authentication type is selected from the drop-down box. Only the types listed are supported.

10) If your access point or router has a wireless mode setting, this must be set to ‘Mixed’, not ‘Greenfield’.

11) Make sure that the SSID name does not contain spaces.

If for any reason the EL-MOTE is unable to send log readings to the EasyLog Cloud then it is possible to download any readings that have not been sent. To do this press the ‘SETUP’ button in the battery compartment. Using a PC change the connected WiFi to the one starting with MOTE-xxxxxx (Where xxxxxx is the last 6 digits of the MAC address). In the example below the MAC address of the EL-Mote is 98:8B:AD:28:01:C4

Using the browser go to the following web page:
http://config.elmote.local/advanced.htm

Then click on the Download Session DataLog button. If there are any unsent readings a CSV file will be downloaded containing the readings. Note: the time and date stamp of any readings are in UTC/GMT. Any time zone or daylight savings offset will need to be applied separately.

Yes. To do this press the ‘SETUP’ button in the battery compartment. Using a PC change the connected WiFi to one starting with MOTE-xxxxxx (Where xxxxxx is the last 6 digits of the MAC address). In the example below the MAC address of the EL-Mote is 98:8B:AD:28:01:C4

Using the browser go to the following web page:
http://config.elmote.local/advanced.html

Then click on the Download ErrorLog button. This will download a CSV to your PC.

This is technically possible, provided that the VPN can allow the device internet access via TCP port 14354.

The MOTE reports its current signal strength to the EasyLog cloud every time it communicates. It is possible to get real time signal strength from the MOTE to aid installation issues. To do this hold down the button on the front the MOTE and it will beep once. Keep the button pressed until the MOTE beeps two more times, then release the button. The MOTE will start beeping in relation to the signal strength. Fast beeping is a good signal, slow beeping is a poor signal. In addition the LED on the button will flash green indicating a good signal, orange indicating a medium signal and red for a poor signal. Press the button once more to end signal test. Signal strength will only work if the MOTE has been set up to talk to the EasyLog cloud. Signal strength test will automatically end after 1 minute.

If my MOTE device’s battery runs out, will I lose all of my data?
The device will not take readings when there is no power but all readings it has taken prior to the loss of power will be synchronized. Once the batteries have been replaced, the device will reconnect to the EasyLog™ Cloud, start a new recording session, and continue recording.

You must set suitable sample and transmission rates as these will affect your battery life.[/accordion_section]

If I have a power outage, will I lose any of the data logged by my MOTE?
As the device is powered by battery, the device will always continue recording at the sample rate you have set. If a power outage occurs, the device will continue to attempt to connect to your network until power returns and the access point or router becomes available again. The device then synchronizes all remaining data with the EasyLog™ Cloud. No data is lost.

Your MOTE data logger is provided with 4 x 1.5V AA cells already installed. To change the batteries, you will need to unscrew the two screws of the battery cover. For a diagram, please refer to your Quick Start Guide, which is also available from the product’s page on our website.

Yes you can. A mains power adapter for the device is sold separately.

The MOTE can be updated via the device page on www.Easylogcloud.com via either the device cell or from the Burger menu located at the top right of the devices page.

If you have an update pending a yellow warning triangle will appear in the device cell. Clicking this will open up a pop up with information on the pending firmware update and give you the option to install an over the air firmware update.

Alternatively multiple devices can be updated via the burger menu in the top right of the devices panel, by selecting any of your devices, then opening the burger menu and selecting the “Update Firmware” option.

What does a green flashing light mean?
A green flashing light with no buzzer noise indicates that your MOTE is running on battery power, is not in a alarm or fault state and connection to the cloud has been established.

A solid green light with no buzzer noise indicates that your MOTE is running on external power, is not in a alarm or fault state and connection to the cloud has been established.

What does a flashing red light and beeping mean?
This means that your MOTE is in Alarm state, a High or Low Alarm on any channel has been triggered and has not yet been Muted or Reset.

This means that your MOTE is in Alarm state – a High or Low Alarm on any channel has been triggered and has been muted. The alarm can be muted from the button or from the Cloud.

If a device is flashing once every 5 seconds it means the device has a fault, if it is flashing 4 times in quick succession that means you could have a critical fault. We advise for both of these to reset your device using the reset button. If the fault persists then please contact technical support.

This indicates that the device is in setup mode and awaiting a connection, this will have been caused by the setup button located in the battery compartment being pressed.

This means that the device is in alarm and also has a fault. The alarm can be reset from the cloud, to fix the fault you may want to try resetting the device, if the fault persists please contact technical support.

The EL-MOTE needs unrestricted access to the internet to allow it to communicate with the EasyLog Cloud. The EL-MOTE requires access to www.easylogcloud.com which currently resides at address 134.213.3.2. It uses TCP ports 443 and 14354 only. The EL-Mote will use a DNS server to resolve the EasylogCloud URL.

Yes. The EL-MOTE has an NFC interface to allow for quick display of current status. This feature is only available on Android devices. The NFC antenna is located at the bottom right corner of the EL-MOTE. The App will verify that the EL-MOTE is joined to the signed in EasyLog Cloud account before showing any information. This is a security feature to prevent anybody with an App reading any EL-MOTE. When the EL-MOTE detects the NFC from the device it will beep once.

Hold down the button on the front of the MOTE for two seconds and it will beep once. Keep the button pressed until the MOTE beeps again then release the button. This will force a connection and transmission.

Yes, visit our YouTube channel to find how to set up on an Android or set up on an IOS device.